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Running your business is difficult...

Leadership - What is it?

As business owners we have a vested interest in the efforts our employees undertake on behalf of the business. And of course, their interest in the business is not necessarily the same as ours. While we want the business to succeed and make a profit, their interests might be a lot more closely aligned to their own interests, perhaps just taking home a wage at the end of each week.

So unless we lead them in the direction we want them to go, they could easily fulfil the terms of their employment contract (they do have an employment contract, don’t they? If not, speak to Nigel) without actually advancing the cause of the business.

So we are all leaders whether we like it or not.

But here’s a question: Are leaders born or made?  Is leadership a function of nature, or nurture?

And of course, the answer is “Both”

Leadership is a skill which affects every part of our lives where you need to influence the behaviours of others. Whether in your role as business owner, leader in church or as a parent, the way that you lead others will define the success of those being led.

There are many approaches to how to become a better leader; books to be read, seminars to attend, but at the end of the day, how well you lead comes down to your own behaviour, and how you relate to others. So if it doesn’t come naturally, you need to look at yourself first.

Ask yourself these questions:

  • Do you have a clear vision of what you want to achieve? The vision is the thing which inspires you to get up in the morning. The vision needs to be big enough to excite and inspire, but not so big that it appears impossible to achieve
  • Have you written down the goals needed in order to gain the vision? A grand vision on its own is not enough; the goals will provide the roadmap to the achievement of the vision, and demonstrate that it is actually viable. Further, a goal which has been written down has some substance, and has been thought through. So you're much more likely to be achieve it than if you just keep it in your head. It also means it's easier to articulate the goals to those whom you need to take along with you.
  • Do you know what actions need to be taken in order to achieve the goals? If you can list the physical actions to be undertaken you can determine what is needed to make them happen and you can work out what resources (people, money, time) you need. And then you can delegate those actions and identify ways to ensure that they are completed. The completion of the tasks make the goal get that little bit closer, and can inspire you to continue. Every journey starts with a single step…..
  • Do you embrace change? Leaders look for ways to change what happens in order to achieve the goals they have set. They challenge the nay-sayer who says “We’ve never done it that way before”. If you do what you’ve always done you’ll get what you’ve always got……
  • Do you communicate with others?  If you spend time talking to those working with you so that they understand and embrace why you’re doing what you’re doing they are more likely to be on board  with your plans.
  • Are you displaying a positive attitude? People will follow a leader who is passionate and positive about what they are trying to achieve. Good leaders maintain a positive attitude and find solutions to challenges, rather than let issues get them down. Always look for the positive.
  • Do you look to develop the people working with you? If you grow the talents of the people working with you they will be a further asset to you and your business, and reward your faith in them by taking initiatives to further your goals and vision.
  • Do you look to learn from every mistake? We all make mistakes; it’s inevitable. But the true leader aims to learn from those mistakes, by identifying the root cause and determining what can be done to fix it and how to stop it happening again. And of course, if a follower makes a mistake, the true leader avoids the blame culture and shares the responsibility for finding the solution.
  • Do you reward excellent performance? When one of your staff does really well, make sure that it is recognised and  rewarded;  assuming your staff aren’t on the bread line they will value recognition above many other things; unrewarded performance will encourage people to look elsewhere where their efforts are more appreciated.

So, the good news is that you can learn to be a better leader. And it starts by looking at yourself.

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What we do..

Our tried and trusted programmes enable you to review your business and put in place systematic improvements that will enable you to build a successful business.

We can work with you on a 1-2-1 basis or with a number of your team who will benefit from our workshops and programmes to ensure your business is directed towards your goals. 

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We have found the advice to be extremely helpful in enabling us with the focus and direction that we needed for our company.Simon Chambers - New Leaf Technology Solutions
Very quickly you were able to give us guidance which meant that we have now turned the business around.Jonathon Berg, MD Blossom Florists
What my business needed was to be seen through a fresh pair of eyes, to determine what could be done to improve profitability and to identify how I could reduce the reliance of the business on me, which would have the combined benefit of enabling the business to grow, while giving me some of my life back. You provided that fresh pair of eyes.Dave Clark, MD, Vanitorials Ltd
We find you very useful in our quest for business growth. Its great to have someone independent to help us with new ideas and tactics.Joanna Ray – Manager QS Support
Thank you. An amazing service! Your sessions are giving us direction and confidence with our new businessCaroline Maresca & Ellie Cachia – Owners Renowned Resourcing
For the first time, I feel that I have ‘a partner’ helping me to look at the business with fresh eyes; for many years I was working in it to the point of exhaustion and frustration. I am beginning to get the work-life balance in place.Pauline Wilkinson - Owner Tutoristic
You have been of great assistance to me in the development of Gilmartins from a £6m business when we first met to our current circa £20m turnover.Terry Gilmartin - Managing Director Gilmartin
You have been of support to me particularly through the transition period from an outside service provider to inhouse delivery, giving me the support, knowledge and tools to be able to manage the maintenance of the facilities. I highly recommend your services and support to all.Nicholas Shaw Centre Manager - Three Hills Sports Park
You gave us the tools and confidence to be effective in tendering.Fiona Senior – Managing Director DMS Property Maintenance
Tendering - What was particularly impressive was the way you were able to establish what we do and how we would deliver the project, putting it in a way that was easily readable and included all our key skills and experience.Peter Rowe - Managing Director, Pierce Hill Project Services
Thank you for the time you have spent putting me on the right track with my business.Kirsty Whitworth - KV Hair and Beauty
You have pulled me out of my comfort zone and made me analyse the detail behind operating a company, mand then showed me how to do itJon Britter - Britter Technical Services
Our turnover has doubled, our profitability has increased, our management skills have grown and we employ lots more people.Sarah Redpath - Leisure King
You grasped an in-depth understanding of my business and most importantly what I wanted from the business. With that in mind, you were able to help us build and implement effective robust financial processes that allowed us to plan for a sustainable business expansion.James Tutton - Chelmsford Removals
Both myself and my co-director had a strong sales background however we did struggle with other areas of the business - particularly cash flow. Right from the start you gave practical advice as well as an easy business process that we could follow; the net result was we could sleep at night knowing we had everything in hand.Julie Squires - Cascade Print Systems
The business was in a trough and I needed inspiration with my sales and marketing strategy. I met a business associate who knew Smart Support and recommended having a meeting. It was a real bonus that you didn't know the industry as you were able to ask some searching questions and push my turnover expectations. Dave Fletcher - White October
My business seemed to be in the doldrums and I needed to find some more clients. Smart Support brings to my business experience way beyond what most people new to business possess and gives me a head start over my competitors. T Julian Saunders - Pura Design
We enjoy working with Smart Support. They are extremely helpful and proactive in supplying practical ideas, relevant information and strategies that have helped us develop our business particularly around the areas of sales and marketing Phillip Hindle - Beresfords Accountants
Setting up what was effectively a new photography business and choosing to work with Smart Support was one of the best choices I could have made as a business owner. Having support, advice and knowledge really helped; from having the correct – and oh so important – “processes” in place, to helping get things up and running, all were invaluable insights I needed.Doug Harman - Doug Harman Photography
I have relied upon Smart Support and associates to help me develop and grow my business over the last 7yrs. I have no hesitation in recommending you to my friends and business contacts, you owe it to yourself to listenDavid Harding - Hardings Chartered Building Surveyors
When you started helping with my business we were in trouble and I was seriously exploring administration. 12 months on, we still here and making a small profit. Some of the advice has been difficult to take, but the changes we made have helped and I now believe we will turn the business around, although there is still much to do. Without you I can guarantee we wouldn’t be here now unless we had won the lottery. I think you have been the best thing that ever happened to Art2go and have become a good friend!Ian Biggs - Art2Go(UK) Ltd
You are shrewd, smart and highly experienced in the ways of business. This is combined with a passion for helping your clients develop their businesses integrally. We have worked together in a number of capacities recently and I have found you to be direct yet caring, and an excellent business partner and advisor.Paul Bourdillon - Irun Canterbury
Smart Support has been guiding me and my business to a 100% improvement in sales and profit year on year and I am expecting this to continue in the years ahead. Tim Chappell - WPA
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