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Running your business is difficult...

Hair and Beauty Salon

 

GOALS: To reverse the loss making trend and to grow the business to better profitability

BUSINESS IN PROFILE: This business is a hair and beauty salon located above a pharmacy just off a High Street. The business had 5 staff varying from the owner, who still undertakes hairdressing to salon junior

THE CHALLENGES:  This business was losing money, made worse after a member of staff joined the business briefly, took the revenue up to a point where VAT registration was necessary, and then left, taking with her a number of clients. The business owner was working long hours while not being able to take a living wage from the business.

THE STRATEGIES: The first step was to review pricing and where possible make some increases in order to increase the direct margins. While in a competitive market this was difficult to do, but by promoting staff in line with their experience it was possible to earn more from each sale.

Staffing levels were reviewed and redundancies made, which reduced the overall costs of the enterprise to a point where the business became fully profitable.

Management accounts were put in place which enable the business owner to plan for expenditures and anticipate difficulties should they arise

The business owner suddenly needed to plan some time out from the business, and so processes and tools were put in place so that the staff could take responsibility for activities in the salon, and for the business owner to monitor their effectiveness.

THE OUTCOMES: The staff now feel empowered to manage the day to day running of the business, which has turned from loss to profit. The business owner is now able to develop new strategies within the business to grow it further into the future.

“It hit me this morning as I was paying some bills that I actually have the money for all my large bills such as PAYE, rent and VAT without stressing and thinking "Oh no I need to get £3000 in 5 weeks!!!" ( you may recall that one!!).

I know that a large part of this is due to you organising a) my finances and b) me”

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What we do..

Our tried and trusted programmes enable you to review your business and put in place systematic improvements that will enable you to build a successful business.

We can work with you on a 1-2-1 basis or with a number of your team who will benefit from our workshops and programmes to ensure your business is directed towards your goals. 

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Stories

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We have found the advice to be extremely helpful in enabling us with the focus and direction that we needed for our company.Simon Chambers - New Leaf Technology Solutions
Very quickly you were able to give us guidance which meant that we have now turned the business around.Jonathon Berg, MD Blossom Florists
What my business needed was to be seen through a fresh pair of eyes, to determine what could be done to improve profitability and to identify how I could reduce the reliance of the business on me, which would have the combined benefit of enabling the business to grow, while giving me some of my life back. You provided that fresh pair of eyes.Dave Clark, MD, Vanitorials Ltd
We find you very useful in our quest for business growth. Its great to have someone independent to help us with new ideas and tactics.Joanna Ray – Manager QS Support
Thank you. An amazing service! Your sessions are giving us direction and confidence with our new businessCaroline Maresca & Ellie Cachia – Owners Renowned Resourcing
For the first time, I feel that I have ‘a partner’ helping me to look at the business with fresh eyes; for many years I was working in it to the point of exhaustion and frustration. I am beginning to get the work-life balance in place.Pauline Wilkinson - Owner Tutoristic
You have been of great assistance to me in the development of Gilmartins from a £6m business when we first met to our current circa £20m turnover.Terry Gilmartin - Managing Director Gilmartin
You have been of support to me particularly through the transition period from an outside service provider to inhouse delivery, giving me the support, knowledge and tools to be able to manage the maintenance of the facilities. I highly recommend your services and support to all.Nicholas Shaw Centre Manager - Three Hills Sports Park
You gave us the tools and confidence to be effective in tendering.Fiona Senior – Managing Director DMS Property Maintenance
Tendering - What was particularly impressive was the way you were able to establish what we do and how we would deliver the project, putting it in a way that was easily readable and included all our key skills and experience.Peter Rowe - Managing Director, Pierce Hill Project Services
Thank you for the time you have spent putting me on the right track with my business.Kirsty Whitworth - KV Hair and Beauty
You have pulled me out of my comfort zone and made me analyse the detail behind operating a company, mand then showed me how to do itJon Britter - Britter Technical Services
Our turnover has doubled, our profitability has increased, our management skills have grown and we employ lots more people.Sarah Redpath - Leisure King
You grasped an in-depth understanding of my business and most importantly what I wanted from the business. With that in mind, you were able to help us build and implement effective robust financial processes that allowed us to plan for a sustainable business expansion.James Tutton - Chelmsford Removals
Both myself and my co-director had a strong sales background however we did struggle with other areas of the business - particularly cash flow. Right from the start you gave practical advice as well as an easy business process that we could follow; the net result was we could sleep at night knowing we had everything in hand.Julie Squires - Cascade Print Systems
The business was in a trough and I needed inspiration with my sales and marketing strategy. I met a business associate who knew Smart Support and recommended having a meeting. It was a real bonus that you didn't know the industry as you were able to ask some searching questions and push my turnover expectations. Dave Fletcher - White October
My business seemed to be in the doldrums and I needed to find some more clients. Smart Support brings to my business experience way beyond what most people new to business possess and gives me a head start over my competitors. T Julian Saunders - Pura Design
We enjoy working with Smart Support. They are extremely helpful and proactive in supplying practical ideas, relevant information and strategies that have helped us develop our business particularly around the areas of sales and marketing Phillip Hindle - Beresfords Accountants
Setting up what was effectively a new photography business and choosing to work with Smart Support was one of the best choices I could have made as a business owner. Having support, advice and knowledge really helped; from having the correct – and oh so important – “processes” in place, to helping get things up and running, all were invaluable insights I needed.Doug Harman - Doug Harman Photography
I have relied upon Smart Support and associates to help me develop and grow my business over the last 7yrs. I have no hesitation in recommending you to my friends and business contacts, you owe it to yourself to listenDavid Harding - Hardings Chartered Building Surveyors
When you started helping with my business we were in trouble and I was seriously exploring administration. 12 months on, we still here and making a small profit. Some of the advice has been difficult to take, but the changes we made have helped and I now believe we will turn the business around, although there is still much to do. Without you I can guarantee we wouldn’t be here now unless we had won the lottery. I think you have been the best thing that ever happened to Art2go and have become a good friend!Ian Biggs - Art2Go(UK) Ltd
You are shrewd, smart and highly experienced in the ways of business. This is combined with a passion for helping your clients develop their businesses integrally. We have worked together in a number of capacities recently and I have found you to be direct yet caring, and an excellent business partner and advisor.Paul Bourdillon - Irun Canterbury
Smart Support has been guiding me and my business to a 100% improvement in sales and profit year on year and I am expecting this to continue in the years ahead. Tim Chappell - WPA
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