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Running your business is difficult...

Managing in these Challenging Times

With the current Coronavirus crisis we want to offer practical help to our fellow local businesses.  Having supported our own clients, we realise there are a great number of businesses who may feel isolated and don’t know where to get advice and support. We want to help and have produced an overview of the key steps you can take in order to put your business in the best place to cope with the current crisis which you can access here. We have also produced a webinar to which takes you through a plan using a sample business model to guide you through the steps you can implement to help protect your business in these challenging times. Check it out here

We are in this together and need to pool our resources for everyone’s benefit and the support and help available is changing rapidly, so we will also be looking at other support we can provide online and will post on these when we can and welcome any suggestions or ideas

 

  • Accept the problem

 

It is important to accept the position you are in and the challenges you face. Burying your head in the sand and ignoring the problem or hoping it goes away will not help.

 

  • Eliminate Emotion

It is normal to be angry, upset or scared. However, we can end up like a rabbit in the headlights and rarely make good decisions when emotional, so try to remain objective.

  • Stop the bleeding

Concentrate on the areas where your business loses most money and which can have the greatest impact and deal with them first.

  • Check insurances

Do you have any insurance cover, e.g. business interruption? Check your policies.

  • Get help

If you need it, get help. It’s difficult being objective about customers, suppliers and staff. Getting someone else involved will help in being objective and in sharing the problems.

  • Focus on what you are good at

Focus effort on the what your business is good at, which are most profitable and/or generate the most cash. Don’t spread yourself too thinly as it will almost certainly make matters worse.

  • Remember you are not alone

Lots of businesses are feeling like you….. alone, tired, helpless and uncertain about the future. BUT we will come through this and business will continue. You simply have to make sure you do the things you can and try not to worry about those things you can’t do. REMEMBER we are all in this together and will come through it together so don’t just look after your business and yourself.

  • Have a Plan

Develop your battle plan, make decisions and implement them.  If no other option consider temporary closure. Make sure you look at:

  • Getting external help
    •  Professional business advisors
    • Business organisations (Chambers, IOD, FSB, Business bodies, etc)
    • Accountants
    • Government

 

  • Reviewing budgets – work on two approaches:
    •  Expected
    • Worst case

 

This will help identify the scale of the challenge and inform the decisions that follow.

 

  • Protecting Your Cash Flow short term

 

  • Invoice and debt collection
    • Invoice quickly
    • Chase debts effectively
    • Shorten debtor payment terms
    • Ask for deposits and cash up front
    • Barter debtors against creditors

 

  • Creditor payments
    • Slow down creditor payments
    • Renegotiate supplier terms
    • Use a credit card to extend payment times
    • Negotiate payment holidays
    • Don’t pay HMRC for the time being

 

  • Stock management
    • Stop buying unless essential
    • Return or reject deliveries
    • Reduce orders and frequencies
    • Substitute slow movers to clear and turn into cash

 

  • Review ongoing direct costs and overheads
    •  Only spend on essentials
    • Renegotiate all costs and payment terms
    • Focus on the big wins – salaries, rent and rates, marketing and sales, etc 

 

  • Seek/release additional Funding
    •  Additional lender funding – loans, repayment holidays, etc
    • Inject additional funds – personal or external
    • Extend credit terms using credit cards
    • Sell unused assets – vehicles, plant, etc
    • Explore Government support available

  

  • Explore Government Support click here
    •  Repayment of Statutory Sick Pay
    • 80 % of salary (up to £2.5k) for staff not working
    • Self Employed (up to £2.5 k) for adversely affected
    • VAT deferment for payments up to June
    • Self Assessment deferment
    • Business rates relief
    • Business & Hospitality Grants
    • Loans with initial 12 months interest free
    • HMRC affording time to pay
    • 80 % of risk underwritten to ensure banks lend
    • Government funded bounce back loans - for more information click here 

 

  • Review weekly/monthly figures
    •  Implement a rolling 8 week cash flow forecast
    • Implement a rolling 13 week sales forecast
    • Review cash flow and sales weekly
    • Review financial management reports monthly

 

  • Maximise existing client relationships
    • Maintain regular contact
    • Explore how you can help each other
    • Be alert to opportunities in the market

 

  • Maintain market awareness
    •  Stay close to your competitors
    • Keep an eye out for opportunities
    • Maintain your profile

 

  • What to do if what you are doing is not enough

 

  •  Company has little value and is not viable
    • Sell any assets and close insolvently
  • Company has value but is not viable
    • Sell assets and undertake a solvent liquidation
  • Company has little value but is viable
    • Restructure and/or sale
  • Company has value and is viable
    • Refinance and/or restructure and/or inject additional funds

Get advice from an insolvency and restructuring professional as they have tools that help

 

Go back Free Review
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What we do..

Our tried and trusted programmes enable you to review your business and put in place systematic improvements that will enable you to build a successful business.

We can work with you on a 1-2-1 basis or with a number of your team who will benefit from our workshops and programmes to ensure your business is directed towards your goals. 

Contact Us

Stories

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We have found the advice to be extremely helpful in enabling us with the focus and direction that we needed for our company.Simon Chambers - New Leaf Technology Solutions
Very quickly you were able to give us guidance which meant that we have now turned the business around.Jonathon Berg, MD Blossom Florists
What my business needed was to be seen through a fresh pair of eyes, to determine what could be done to improve profitability and to identify how I could reduce the reliance of the business on me, which would have the combined benefit of enabling the business to grow, while giving me some of my life back. You provided that fresh pair of eyes.Dave Clark, MD, Vanitorials Ltd
We find you very useful in our quest for business growth. Its great to have someone independent to help us with new ideas and tactics.Joanna Ray – Manager QS Support
Thank you. An amazing service! Your sessions are giving us direction and confidence with our new businessCaroline Maresca & Ellie Cachia – Owners Renowned Resourcing
For the first time, I feel that I have ‘a partner’ helping me to look at the business with fresh eyes; for many years I was working in it to the point of exhaustion and frustration. I am beginning to get the work-life balance in place.Pauline Wilkinson - Owner Tutoristic
You have been of great assistance to me in the development of Gilmartins from a £6m business when we first met to our current circa £20m turnover.Terry Gilmartin - Managing Director Gilmartin
You have been of support to me particularly through the transition period from an outside service provider to inhouse delivery, giving me the support, knowledge and tools to be able to manage the maintenance of the facilities. I highly recommend your services and support to all.Nicholas Shaw Centre Manager - Three Hills Sports Park
You gave us the tools and confidence to be effective in tendering.Fiona Senior – Managing Director DMS Property Maintenance
Tendering - What was particularly impressive was the way you were able to establish what we do and how we would deliver the project, putting it in a way that was easily readable and included all our key skills and experience.Peter Rowe - Managing Director, Pierce Hill Project Services
Thank you for the time you have spent putting me on the right track with my business.Kirsty Whitworth - KV Hair and Beauty
You have pulled me out of my comfort zone and made me analyse the detail behind operating a company, mand then showed me how to do itJon Britter - Britter Technical Services
Our turnover has doubled, our profitability has increased, our management skills have grown and we employ lots more people.Sarah Redpath - Leisure King
You grasped an in-depth understanding of my business and most importantly what I wanted from the business. With that in mind, you were able to help us build and implement effective robust financial processes that allowed us to plan for a sustainable business expansion.James Tutton - Chelmsford Removals
Both myself and my co-director had a strong sales background however we did struggle with other areas of the business - particularly cash flow. Right from the start you gave practical advice as well as an easy business process that we could follow; the net result was we could sleep at night knowing we had everything in hand.Julie Squires - Cascade Print Systems
The business was in a trough and I needed inspiration with my sales and marketing strategy. I met a business associate who knew Smart Support and recommended having a meeting. It was a real bonus that you didn't know the industry as you were able to ask some searching questions and push my turnover expectations. Dave Fletcher - White October
My business seemed to be in the doldrums and I needed to find some more clients. Smart Support brings to my business experience way beyond what most people new to business possess and gives me a head start over my competitors. T Julian Saunders - Pura Design
We enjoy working with Smart Support. They are extremely helpful and proactive in supplying practical ideas, relevant information and strategies that have helped us develop our business particularly around the areas of sales and marketing Phillip Hindle - Beresfords Accountants
Setting up what was effectively a new photography business and choosing to work with Smart Support was one of the best choices I could have made as a business owner. Having support, advice and knowledge really helped; from having the correct – and oh so important – “processes” in place, to helping get things up and running, all were invaluable insights I needed.Doug Harman - Doug Harman Photography
I have relied upon Smart Support and associates to help me develop and grow my business over the last 7yrs. I have no hesitation in recommending you to my friends and business contacts, you owe it to yourself to listenDavid Harding - Hardings Chartered Building Surveyors
When you started helping with my business we were in trouble and I was seriously exploring administration. 12 months on, we still here and making a small profit. Some of the advice has been difficult to take, but the changes we made have helped and I now believe we will turn the business around, although there is still much to do. Without you I can guarantee we wouldn’t be here now unless we had won the lottery. I think you have been the best thing that ever happened to Art2go and have become a good friend!Ian Biggs - Art2Go(UK) Ltd
You are shrewd, smart and highly experienced in the ways of business. This is combined with a passion for helping your clients develop their businesses integrally. We have worked together in a number of capacities recently and I have found you to be direct yet caring, and an excellent business partner and advisor.Paul Bourdillon - Irun Canterbury
Smart Support has been guiding me and my business to a 100% improvement in sales and profit year on year and I am expecting this to continue in the years ahead. Tim Chappell - WPA
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