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Running your business is difficult...

Avoiding the pitfalls of recruitment

So, you’ve finally decided you need to recruit someone. You might be a one man band looking to hire your first employee, or you might already have staff but need to increase the size of the team because the business has outgrown its current staff resources. So, how do you go about it?

So many businesses we have come across look for staff by asking their employees if they know anyone who needs a job, or hire someone because they’ve been approached by someone they know “My son Johnny has been looking for a job for a while now and nobody will hire him; will you take him on?”

So what’s wrong with that approach? It’s more a question of what’s right about it:

·        If you interview a staff member’s friend and you decide to hire, you could have a built in clique in your business which could disrupt the equilibrium of your team.

·        If you decide not to take them on you end up with a disgruntled employee who has probably suggested to their friend that they are a “shoe-in” .

·        If nobody has taken Johnny on through the normal recruitment processes, why do you think that might be?

·        If you decide not to take Johnny on, what’s your relationship with his Mum going to be going forwards?

Finding staff is a tricky business; it’s not just about finding any pair of hands to do the job, it’s about finding the right pair of hands to do the job that you need doing. If the person doesn’t have the attitude, motivation and skills that are needed to do the job you need doing you’re better off without them, and in truth they’re better off not working for you, as the stress of being in a job you are not suited to can be quite severe.

Let’s draw the analogy with buying a house.

Before you buy a house you decide what essential features it needs to have; perhaps you need four bedrooms, a utility room, a sun terrace and a 200 foot garden in which to enjoy your passion for gardening. So why would you look at a two bed flat on the third floor of a block just because a friend was looking to sell it? No, of course not. But at least if you did buy the flat and didn’t like it, you could sell it without the property taking you to court for wrongful dismissal….

It's really important to decide what you want and to put those stakes in the ground to ensure that the person you hire is the correct person for the job. Think not only about what you want them to do now, but whether you want for them to grow along with the business to take on a  more senior role later. Think about what skills you need to bring to the business, so if you’re looking for an office admin, are you looking for someone for instance with a penchant for IT to close a skills gap you otherwise have?

And think about attitude. It’s no accident that earlier on I mentioned the need for attitude, motivation and skills, in that order. Someone might have the right skills, but if their motivation to help the company progress doesn’t exist then you’re on to a loser. Given the right attitude a shortfall in skills can be trained in.

By putting a proper recruitment process in place you can even invite your employee’s friend, or Johnny, to apply, after satisfying themselves that they have the skills and attributes you’re looking for.

 

Write down in detail a description of the job, what the duties will be, what skills are required, describe the attributes required to make this role a success. By having it written down it will enable you to:

·        Articulate exactly what the job is, which makes writing the job advertisement easier

·        Define what the successful person might need to demonstrate in order to secure the role, which sets expectations with any potential applicant

·        Make a clear objective assessment of any CV that you receive

·        Indicate the things you need to explore at interview to ensure a good fit

It’s never a guarantee that you’ll get exactly the right person for the role, but you can at least reduce the risk of getting the wrong one!

And to help you to define what you’re looking for, just download our  Job and Person Specification Template to help you define the role more closely. And if you’re still not sure, give us a call..

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What we do..

Our tried and trusted programmes enable you to review your business and put in place systematic improvements that will enable you to build a successful business.

We can work with you on a 1-2-1 basis or with a number of your team who will benefit from our workshops and programmes to ensure your business is directed towards your goals. 

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We have found the advice to be extremely helpful in enabling us with the focus and direction that we needed for our company.Simon Chambers - New Leaf Technology Solutions
Very quickly you were able to give us guidance which meant that we have now turned the business around.Jonathon Berg, MD Blossom Florists
What my business needed was to be seen through a fresh pair of eyes, to determine what could be done to improve profitability and to identify how I could reduce the reliance of the business on me, which would have the combined benefit of enabling the business to grow, while giving me some of my life back. You provided that fresh pair of eyes.Dave Clark, MD, Vanitorials Ltd
We find you very useful in our quest for business growth. Its great to have someone independent to help us with new ideas and tactics.Joanna Ray – Manager QS Support
Thank you. An amazing service! Your sessions are giving us direction and confidence with our new businessCaroline Maresca & Ellie Cachia – Owners Renowned Resourcing
For the first time, I feel that I have ‘a partner’ helping me to look at the business with fresh eyes; for many years I was working in it to the point of exhaustion and frustration. I am beginning to get the work-life balance in place.Pauline Wilkinson - Owner Tutoristic
You have been of great assistance to me in the development of Gilmartins from a £6m business when we first met to our current circa £20m turnover.Terry Gilmartin - Managing Director Gilmartin
You have been of support to me particularly through the transition period from an outside service provider to inhouse delivery, giving me the support, knowledge and tools to be able to manage the maintenance of the facilities. I highly recommend your services and support to all.Nicholas Shaw Centre Manager - Three Hills Sports Park
You gave us the tools and confidence to be effective in tendering.Fiona Senior – Managing Director DMS Property Maintenance
Tendering - What was particularly impressive was the way you were able to establish what we do and how we would deliver the project, putting it in a way that was easily readable and included all our key skills and experience.Peter Rowe - Managing Director, Pierce Hill Project Services
Thank you for the time you have spent putting me on the right track with my business.Kirsty Whitworth - KV Hair and Beauty
You have pulled me out of my comfort zone and made me analyse the detail behind operating a company, mand then showed me how to do itJon Britter - Britter Technical Services
Our turnover has doubled, our profitability has increased, our management skills have grown and we employ lots more people.Sarah Redpath - Leisure King
You grasped an in-depth understanding of my business and most importantly what I wanted from the business. With that in mind, you were able to help us build and implement effective robust financial processes that allowed us to plan for a sustainable business expansion.James Tutton - Chelmsford Removals
Both myself and my co-director had a strong sales background however we did struggle with other areas of the business - particularly cash flow. Right from the start you gave practical advice as well as an easy business process that we could follow; the net result was we could sleep at night knowing we had everything in hand.Julie Squires - Cascade Print Systems
The business was in a trough and I needed inspiration with my sales and marketing strategy. I met a business associate who knew Smart Support and recommended having a meeting. It was a real bonus that you didn't know the industry as you were able to ask some searching questions and push my turnover expectations. Dave Fletcher - White October
My business seemed to be in the doldrums and I needed to find some more clients. Smart Support brings to my business experience way beyond what most people new to business possess and gives me a head start over my competitors. T Julian Saunders - Pura Design
We enjoy working with Smart Support. They are extremely helpful and proactive in supplying practical ideas, relevant information and strategies that have helped us develop our business particularly around the areas of sales and marketing Phillip Hindle - Beresfords Accountants
Setting up what was effectively a new photography business and choosing to work with Smart Support was one of the best choices I could have made as a business owner. Having support, advice and knowledge really helped; from having the correct – and oh so important – “processes” in place, to helping get things up and running, all were invaluable insights I needed.Doug Harman - Doug Harman Photography
I have relied upon Smart Support and associates to help me develop and grow my business over the last 7yrs. I have no hesitation in recommending you to my friends and business contacts, you owe it to yourself to listenDavid Harding - Hardings Chartered Building Surveyors
When you started helping with my business we were in trouble and I was seriously exploring administration. 12 months on, we still here and making a small profit. Some of the advice has been difficult to take, but the changes we made have helped and I now believe we will turn the business around, although there is still much to do. Without you I can guarantee we wouldn’t be here now unless we had won the lottery. I think you have been the best thing that ever happened to Art2go and have become a good friend!Ian Biggs - Art2Go(UK) Ltd
You are shrewd, smart and highly experienced in the ways of business. This is combined with a passion for helping your clients develop their businesses integrally. We have worked together in a number of capacities recently and I have found you to be direct yet caring, and an excellent business partner and advisor.Paul Bourdillon - Irun Canterbury
Smart Support has been guiding me and my business to a 100% improvement in sales and profit year on year and I am expecting this to continue in the years ahead. Tim Chappell - WPA
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