Rachel Moore

Rachel Moore is an experienced account manager. Too impatient to stay in full-time education and with the simple goal to get a job and make some money Rachel took an apprentice-style position at a firm of accounts and tax specialists.

Whilst working in the practice and achieving AAT standards, Rachel started to become more involved in the administration and marketing side of the business. She took up the challenge of Client Relationship Manager and PA to the Managing Director.

After a very happy 10 years at the practice, and with the dream of pursuing a purely marketing role, Rachel set off to join the marketing department of an award-winning medical instrument manufacturers. This experience garnered Rachel the confidence needed to join her husband Alistair in the business

Rachel's accounts and tax background has stood her in good stead to deal with the partnership's financial responsibilities. At the same time, her marketing experience is essential in building campaign schedules for clients - particularly e-marketing campaigns and getting press coverage for clients.

In her spare time, Rachel enjoys sewing using vintage patterns and screen printing onto fabrics. Sharing her knowledge and enthusiasm for this medium she holds free t-shirt printing workshops for children aged 5-16 years old. Rachel has an allotment where she grows wildflowers (otherwise known as weeds) and the occasional lettuce.

Stories

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We have found the advice to be extremely helpful in enabling us with the focus and direction that we needed for our company.Simon Chambers - New Leaf Technology Solutions

Very quickly you were able to give us guidance which meant that we have now turned the business around.Jonathon Berg, MD Blossom Florists

What my business needed was to be seen through a fresh pair of eyes, to determine what could be done to improve profitability and to identify how I could reduce the reliance of the business on me, which would have the combined benefit of enabling the business to grow, while giving me some of my life back. You provided that fresh pair of eyes.Dave Clark, MD, Vanitorials Ltd

We find you very useful in our quest for business growth. Its great to have someone independent to help us with new ideas and tactics.Joanna Ray – Manager QS Support

Thank you. An amazing service! Your sessions are giving us direction and confidence with our new businessCaroline Maresca & Ellie Cachia – Owners Renowned Resourcing

For the first time, I feel that I have ‘a partner’ helping me to look at the business with fresh eyes; for many years I was working in it to the point of exhaustion and frustration. I am beginning to get the work-life balance in place.Pauline Wilkinson - Owner Tutoristic

You have been of great assistance to me in the development of Gilmartins from a £6m business when we first met to our current circa £20m turnover.Terry Gilmartin - Managing Director Gilmartin

You have been of support to me particularly through the transition period from an outside service provider to inhouse delivery, giving me the support, knowledge and tools to be able to manage the maintenance of the facilities. I highly recommend your services and support to all.Nicholas Shaw Centre Manager - Three Hills Sports Park

You gave us the tools and confidence to be effective in tendering.Fiona Senior – Managing Director DMS Property Maintenance

Tendering - What was particularly impressive was the way you were able to establish what we do and how we would deliver the project, putting it in a way that was easily readable and included all our key skills and experience.Peter Rowe - Managing Director, Pierce Hill Project Services

Thank you for the time you have spent putting me on the right track with my business.Kirsty Whitworth - KV Hair and Beauty

You have pulled me out of my comfort zone and made me analyse the detail behind operating a company, mand then showed me how to do itJon Britter - Britter Technical Services

Our turnover has doubled, our profitability has increased, our management skills have grown and we employ lots more people.Sarah Redpath - Leisure King

You grasped an in-depth understanding of my business and most importantly what I wanted from the business. With that in mind, you were able to help us build and implement effective robust financial processes that allowed us to plan for a sustainable business expansion.James Tutton - Chelmsford Removals

Both myself and my co-director had a strong sales background however we did struggle with other areas of the business - particularly cash flow. Right from the start you gave practical advice as well as an easy business process that we could follow; the net result was we could sleep at night knowing we had everything in hand.Julie Squires - Cascade Print Systems

The business was in a trough and I needed inspiration with my sales and marketing strategy. I met a business associate who knew Smart Support and recommended having a meeting. It was a real bonus that you didn't know the industry as you were able to ask some searching questions and push my turnover expectations. Dave Fletcher - White October

My business seemed to be in the doldrums and I needed to find some more clients. Smart Support brings to my business experience way beyond what most people new to business possess and gives me a head start over my competitors. T Julian Saunders - Pura Design

We enjoy working with Smart Support. They are extremely helpful and proactive in supplying practical ideas, relevant information and strategies that have helped us develop our business particularly around the areas of sales and marketing Phillip Hindle - Beresfords Accountants

Setting up what was effectively a new photography business and choosing to work with Smart Support was one of the best choices I could have made as a business owner. Having support, advice and knowledge really helped; from having the correct – and oh so important – “processes” in place, to helping get things up and running, all were invaluable insights I needed.Doug Harman - Doug Harman Photography

I have relied upon Smart Support and associates to help me develop and grow my business over the last 7yrs. I have no hesitation in recommending you to my friends and business contacts, you owe it to yourself to listenDavid Harding - Hardings Chartered Building Surveyors

When you started helping with my business we were in trouble and I was seriously exploring administration. 12 months on, we still here and making a small profit. Some of the advice has been difficult to take, but the changes we made have helped and I now believe we will turn the business around, although there is still much to do. Without you I can guarantee we wouldn’t be here now unless we had won the lottery. I think you have been the best thing that ever happened to Art2go and have become a good friend!Ian Biggs - Art2Go(UK) Ltd

You are shrewd, smart and highly experienced in the ways of business. This is combined with a passion for helping your clients develop their businesses integrally. We have worked together in a number of capacities recently and I have found you to be direct yet caring, and an excellent business partner and advisor.Paul Bourdillon - Irun Canterbury

Smart Support has been guiding me and my business to a 100% improvement in sales and profit year on year and I am expecting this to continue in the years ahead. Tim Chappell - WPA

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Alistair Moore

Alistair Moore is a Marketing consultant specialising in lead generation. He started his sales career over 20 years ago in the Trade Publishing sector. Working in industries as diverse as Electronic Production and Manufacturing Process Control, Alistair was responsible for building relationships with existing clients, as well as introducing new ones.

Philip Pilgrim MCIPS

Philip Pilgrim MCIPS, is an experienced senior manager and consultant. In the course of thirty years in industry, he has gained extensive commercial experience which culminated in heading up the boards of a number of different companies. In these roles he was responsible for company acquisitions and sales, business strategy and development, business turnarounds along...

Rachel Moore

Rachel Moore is an experienced account manager. Too impatient to stay in full time education and with the simple goal to get a job and make some money Rachel took an apprentice-style position at a firm of accounts and tax specialists. Whilst working in the practice and achieving AAT standards, Rachel started to become more involved in the administration and marketing.

Chris Bushell

Chris is a business advisor based at Wickford in Essex. Chris began life working in IT in the motor industry before moving on to an international company as a project manager. His business acumen quickly saw him rising through the organisation to head up the Systems Development and Support group covering all of the companies' interests. Throughout this period...

Tim Sheppard MCIOB

Tim Sheppard (MCIOB) is a successful senior manager with a wealth of experience and a dynamic leadership style developed during a career which has included facilities and property management, construction and environmental services. With over 30 years in industry working as both client and contractor he has gained extensive sales, operational and commercial...

Katherine Stevens BaHons MCIM

Katherine Stevens (BaHons MCIM) is an experienced strategic marketer with 25 years of working in a variety of sales and marketing roles. Being fluent in French was a real asset as Marketing Manager for the Day Trip segment being responsible for pricing, above and below the line communication strategy, new product development, including a restaurant reservation service.